CELLUP
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Frequently Asked Questions
General
What is Cellup?
How do I get started?
What areas do you service?
What types of devices can I buy or exchange on Cellup?
Do you have physical stores?
How long has Cellup been operating?
What makes Cellup different from other platforms?
Can I sell multiple devices at once?
Exchange Process
How does the device evaluation process work?
Is my device eligible for exchange?
What happens if the device condition doesn't match the description?
How long does the evaluation process take?
Do I need to provide original accessories?
Can I exchange multiple devices for one device?
What factors affect the exchange value?
Can I get an estimate before the physical evaluation?
Payment & Returns
How long does the payment process take?
What is your return policy?
What payment methods do you accept?
Do you offer EMI options?
Is there a processing fee for returns?
What happens if I receive a defective device?
Can I get a refund after the return window?
Do you offer any payment protection?
Security & Privacy
How secure is my personal and payment information?
How do you verify devices?
What happens to my data on the exchanged device?
How do you protect against fraud?
What information do you collect from users?
How do you ensure device authenticity?
What security certifications do you have?
How long do you retain customer data?