Account Deletion Policy

Effective Date: 01-02-2025

At CellUp, we respect your right to control your personal data. This Account Deletion Policy explains what happens when you request to delete your account and how we handle your data during and after the deletion process.

What Happens After You Request Deletion

1. Immediate Account Disablement: Your account is immediately disabled, and you will no longer be able to log in.

2. Data Queuing for Deletion: All personally identifiable information (e.g., name, phone number, shipping address) will be queued for deletion.

3. Deletion Process: The deletion process includes:

  • Removal of personal identifiers from our active databases
  • Secure erasure of sensitive data
  • Anonymization of transaction history where applicable

30-Day Retention Period

To allow for recovery in case of accidental deletion or change of mind, we retain your personal data in a secure, deactivated state for 30 days. During this period, your account can be restored upon your request. After this period, data is permanently deleted from our systems, except as described below.

Retention of Order and Transaction Data

In compliance with legal, regulatory, and tax obligations:

Order-related data, including items purchased, transaction details, and delivery records, is retained indefinitely. This data may include your name and shipping details tied to orders, even after account deletion.

Retention is necessary for:

  • Tax filings
  • Legal audits
  • Consumer protection laws
  • Fraud prevention and dispute resolution

This data is stored securely and used only for compliance and internal record keeping purposes.

Final Confirmation

After the 30-day window, you will receive a confirmation (if applicable) indicating that your data has been successfully deleted, except for the legally retained records mentioned above.

Contact Us

For any questions or if you encounter issues while deleting your account, you may reach us at:

📧 privacy@cellup.in

We are committed to protecting your data and respecting your privacy.

By using our Platform, you acknowledge that you have read and understood this Account Deletion Policy and agree to the data retention practices described herein.